Tennant, a world-leading manufacturer of indoor and outdoor cleaning solutions and specialty coatings, has over 800 field technicians in 15 countries and seven languages calling on thousands of customers worldwide. Their existing business processes – which were largely manual and paper-based – didn’t match up to their award-winning standards and had become a choking point for service, revenue, and operations. Tennant wanted its service technicians to focus on repairing equipment, not completing paperwork. They also wanted to eliminate billing errors and make customers less dependent on call center support for quotes, orders, and billing issues.

“Dexterra’s mobility solution has enabled our field workers to become a lot more efficient and productive. Lots of people talk about a truly global solution, but this one actually works,” said Leo Surrmond, service development manager, Tennant Company. “Our engineers spend a lot less time on the phone asking about available inventory or their next job because that information is now literally at their fingertips.”